Bounce Houses & Water Slides Austin

Frequently Asked Questions
If a cancellation is needed, rather for weather or other circumstances, the 30% deposit that was placed at the time of making the reservation is nonrefundable. Your deposit will go in as a raincheck and can be used towards another units and/or date as long as the date is within one year of the cancelled events date. Additional payments that are made are only refundable is the cancellation is 7 days or more before the event date. Cancellations that occur within 7 days of the event date that have made additional payments will be nonrefundable in full and the total amount that has been paid will go in as a raincheck which can be used towards another unit and/or date as long as the date is within one year or the cancelled event date. Specific restrictions on rainchecks that include a discount can be limited to a time frame of 60 days for a reschedule.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds, allowing the inflatable to fall on to the generator causing the vinyl to melt, etc.) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.

If you have any other questions, please feel free to call us any time at: 512-294-2221



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